Support Requests


Topic Replies Activity
About the Support Requests category 1 February 6, 2017
VM stuck after hard reboot 4 September 11, 2019
Volume detaching nonstop 6 September 18, 2019
VM stuck on 'Hard_Reboot' 6 September 17, 2019
Permission denied (publickey, password) 11 September 16, 2019
Attached volume is empty and getting default Apache2 Ubuntu Default Page 3 September 10, 2019
PROKKA fatal error on Galaxy 19 September 4, 2019
Unable to access instance 22 August 12, 2019
Active IP link takes me to ubuntu default page 3 August 21, 2019
Unable to access unshelved instance 12 August 6, 2019
Rstudio on Swansea servers - blank screen 11 August 5, 2019
Cloudman not starting 7 July 19, 2019
Port 22: Broken pipe Connection refused 4 August 2, 2019
Prokka keeps on crashing when it gets to tge "tbl2asn" stage 3 August 2, 2019
Using multiple versions of Java 4 July 30, 2019
Issue creating a new volume and attaching it to an instance 7 July 25, 2019
Launching a GVL server Cardiff 6 July 8, 2019
Unable to access Galaxy on GVL 5 July 17, 2019
More storage space please 6 July 2, 2019
Cannot attach volume in Swansea 3 June 18, 2019
Blocked connection to Climb from South Africa 3 June 3, 2019
Can't open/run R 5 June 17, 2019
Launching new instance (GVL server) 5 June 14, 2019
Request Temporary storage RAM and processors for 2 weeks 3 June 3, 2019
Nullarbor not accessible 4 May 30, 2019
Plant Kraken2 database 2 May 26, 2019
Unable to access an instance and now unable to re-attach my volumes 5 May 10, 2019
Request for short-term high memory node 3 May 15, 2019
Missing data from volume 3 May 13, 2019
Building Kraken2 library 5 May 2, 2019