Dear CLIMB team,
I have a problem with logging in my instance after a reboot. The reason why I had to reboot is that my connection timed out whilst installing a conda package and when I tried to login again, I would get a blank screen, no prompt for username/password until the session eventually expired. However, after the reboot the problem persisted. When I try to login into my VM with SSH client now, I get a blank screen without prompts to login. The session eventually expires. I tried a couple of clients in case that was the issue to no avail.
It has been over 24 hours since the reboot and on bryn the status of my VM shows as active. I am part of the Mahenthiraligam group, my VM is based in Swansea and the IP address of the instance is 188.8.131.52.
Would you be able to help me to resolve the issue please?