Can't make snapshots (again)

[Emma]

Hi, I’ve got this happening again. Same server!

Snapshots not uploading/saving

*1. Hi, I’m having an issue making a snapshot of an instance. I click to do it, the pop up at the top right is green saying successfully made, then this happens: [32] And it just stays like that. If I go back to the instances page: [47] it looks like this. Eventually this vanishes as if it’s finished but when I go to the images bit it isn’t there. I don’t see any error flash up. *2. The instance is called “installer”. *3. Hosted at Warwick *2. It’s ubuntu 16 Thanks

[Emma]

This is still (not) happening, it just sits like this.

[SBayliss]

Hi Emma,

The instance you are using seems to be a very old one and does not play well with some of the more recent updates. I would recommend starting a new instance, transferring the data and the making the snapshot.

All the best,
Sion

[Emma]

Ah. That’s mildly annoying - it’s the one I’d got all the software everyone needs working happily together on!
Is this the kind of problem that’s likely to happen with updates in future?
Cheers,
Emma

[SBayliss]

Hi Emma,

It shouldn’t happen in the future. All instances are now launched through Bryn, which alleviates this issue.

All the best,
Sion