I’ve been using my instance pretty regularly, and asked for it to not be shelved back during the big summer shelving. I was using it last week with no problem.
Today I’m trying to use it and it’s shelved - why has this happened please? I’ve selected the “unshelve” option but now it just says its status is “error” (though it does also say it’s “unshelving”, see screenshot below).
I really need this instance - it’s my only one and has literally all my PhD data and code on it (backed up elsewhere, but I can’t face setting up another instance and having to transfer TBs of data onto it, get all the tools I need to work, etc…). Please help me get it working again, and protected from random shelving in the future?
Not sure if it’s OK to share the IP address here but can do if that will help.