Locked out of instance

Support Requests
#1

Hello,
I lost the ssh key to my instance and have locked myself out. I understand that creating new instances has been disabled. Would it be possible to reset/reinstall my existing instance instead? Server name: Trainee, Region: Swansea. OS: Ubuntu
Thanks
Milo

#2

Hello Milo,
I’ll investigate this for you and will let you know.
Kind regards,
Lisa

#3

Hi Milo,

Yes of course, would you like a GVL, Ubuntu or CentOS instance?

Thanks

Fran

#4

I would prefer a Ubuntu instance.

Thanks
Milo

#5

Hi Milo,

No problem, this will delete everything that you had on this instance, am I ok to proceed?

Thanks

Fran

#6

Yes, that’s fine…please go ahead
Thanks

#7

No problem, I am going to need a new public key, if you could message me with it I will get it added to the system

Thanks

Fran

#9

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