Lost Password for Server

Hi, can I have one of my servers reset, please?

CLIMB SERVICE PROBLEMS (Bryn, OpenStack, Launching VMs, Creating and attaching Volumes, etc.)

1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?

One of my users has lost the password to her server. Can I have the server hard reset?

2. What is the name of the VM or volume that the problem is affecting?
Server name is Winnie, in the bristol AMR group.

3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?
Hosted at Swansea

4. Is there any other information that you think might be helpful?
It’s running Ubuntu, if I could have it reset to a fresh Ubuntu setup, that would be great.

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