Missing IP address


#1

Hi,

A few days ago I unshelved my instance following the recent shelving exercise. I have just tried to connect using putty, and it can’t find the host. When I go to https://bryn.climb.ac.uk/ it says my instance is active, but under ‘IP address’ it says ‘unknown’. I have tried rebooting several times and it makes no difference. I’d be grateful if you had any suggestions for what the problem is and how I can solve it.

Best wishes,

Ben


#2

Hi Ben - Please could you tell me what your instance is called and where its hosted?


#3

Hi Ben - doesn’t matter, found it!

I’ve reattached an IP address for you, please check https://bryn.climb.ac.uk.

We periodically recycle IP addresses from Shelved instances, because they are as in-demand as other computing resources. Apologies that yours got caught up in this, but hopefully you should be back to good now!


#4

Hi Matt,

It’s called ‘Evans’ and it’s hosted at Cardiff.

Best wishes,

Ben


#5

Hi Matt,

Yes, it’s back! Thanks very much for your swift response!

Best wishes,

Ben


#6

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