Server not appearing in dashboard

Support Requests
#1

1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?
One of my VMs doesn’t appear in CLIMB dashboard, but still accessible via ssh. Other VMs appear in the CLIMB dashboard. Volume attached to this VM also does not appear in the CLIMB dashboard.

2. What is the name of the VM or volume that the problem is affecting?
VM is called ‘spectre’ (IP is 137.205.69.144)

3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?
unsure

4. Is there any other information that you think might be helpful?
Can still access via ssh with the IP address

#2

Hi Danna,

There was a temporary issue where Bryn was unable to interface with the Warwick region, due to ongoing software upgrades. This has now been resolved, you should be able to see all your servers and volumes in Bryn again.

Thanks,
Andy

#3

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