SMRT portal not loading onto an instance

#1

Hi,

I have tried servers across all the sites, but when I go to load the smrt portal from the admin page, on all instances, it will load for a while, then go back to the install option. I have tried rebooting the servers to. I launched both climb.group and the large or medium options but still no luck

Does anyone have any advice?

Thank you

Smrtportal not loading onto GCL instances
#2

This is difficult to troubleshoot without more information I’m afraid. You’ve taken all of the correct steps already; rebooting, trying different sites etc.

I’ll send you a PM for some more information to push this on further.

#3

For future readers - the problem is now fixed on @Joe_Ralph’s instance, and we’ll push out a fix to the GVL base image to fix the problem on future instances.

closed #4

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