Please use this template to help us fix your problem quickly! Please don’t include sensitive information (including IP addresses) and fill in sections as appropriate.
CLIMB SERVICE PROBLEMS (Bryn, OpenStack, Launching VMs, Creating and attaching Volumes, etc.)
1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?
Unable to access Bryn dashboard/virtual desktop, although ssh still works. When trying to login I get the following error:
“The swansea region is currently unavailable. Check the community forum for service status, Your team doesn’t currently have a tenant registered for this region (Swansea).”
2. What is the name of the VM or volume that the problem is affecting?
3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?
4. Is there any other information that you think might be helpful?
I haven’t received any emails about renewing a license