Timeout error when trying to connect to Birmingham VM

Hello all,

I’m receiving the below error when trying to connect to an VM on the Birmingham system. It was working last week but now seems unreachable - I have unshelved it following the scheduled maintenance over the weekend and have tried a hard reboot as well. The system is running Ubuntu. I’d appreciate any suggestions you might please be able to offer me.

Thanks and best wishes,

Zoe.

(base) lshzd1@MACB0262 ~ % ssh -vvv -i .ssh/ssh_key_name ubuntu@IP.ADDRESS.HERE
OpenSSH_9.0p1, LibreSSL 3.3.6
debug1: Reading configuration data /Users/lshzd1/.ssh/config
debug1: /Users/lshzd1/.ssh/config line 1: Applying options for IP.ADDRESS.HERE
debug1: /Users/lshzd1/.ssh/config line 18: Applying options for *
debug1: Reading configuration data /etc/ssh/ssh_config
debug1: /etc/ssh/ssh_config line 21: include /etc/ssh/ssh_config.d/* matched no files
debug1: /etc/ssh/ssh_config line 54: Applying options for *
debug2: resolve_canonicalize: hostname IP.ADDRESS.HERE is address
debug3: expanded UserKnownHostsFile ‘~/.ssh/known_hosts’ → ‘/Users/lshzd1/.ssh/known_hosts’
debug3: expanded UserKnownHostsFile ‘~/.ssh/known_hosts2’ → ‘/Users/lshzd1/.ssh/known_hosts2’
debug1: Authenticator provider $SSH_SK_PROVIDER did not resolve; disabling
debug3: ssh_connect_direct: entering
debug1: Connecting to IP.ADDRESS.HERE [IP.ADDRESS.HERE] port 22.
debug3: set_sock_tos: set socket 3 IP_TOS 0x48
debug1: connect to address IP.ADDRESS.HERE port 22: Operation timed out
ssh: connect to host IP.ADDRESS.HERE port 22: Operation timed out

Thank you for your help support team - my issue is now resolved :slight_smile:

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