Trouble logging in (Continuation from the previous post)

I have started a post few weeks ago about this problem but didn’t get any reply. Hence I am making a new post with more details included this time

1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?
- failed to log into my CLIMB account. Instead of asking for the password, the server didn’t give any response

2. What is the name of the VM or volume that the problem is affecting?

3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?

  • Birmingham

4. Is there any other information that you think might be helpful?

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