Please use this template to help us fix your problem quickly! Please don’t include sensitive information (including IP addresses) and fill in sections as appropriate.
CLIMB SERVICE PROBLEMS (Bryn, OpenStack, Launching VMs, Creating and attaching Volumes, etc.)
1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?
port 22: Connection refused
There is no application service running on this host yet, or the service is not responding. To manage this cloud instance, please use the [CloudMan Console]
*screenshot of dashboard below
2. What is the name of the VM or volume that the problem is affecting?
3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?
4. Is there any other information that you think might be helpful?
have not been able to connect to ssh since unshelving.
neither galaxy/ssh working despite hard reboot
Your kind assistance is much appreciated indeed!