Unable to restart or detach volumes from instance

Support Requests
#1

Hi Please could you possible help.
*1. Unable to launch reset or detach volumes from instance OralSciences-2019

*2. Volume is Called SequenceStorage
*3. It is hosted at Swansea

#2

Have you tried turning your instance off before detaching the volume?

#3

Yes I have tried turning it off. I also can’t log into the instance.

#4

Can you expand on not being able to log in?

I’m able to ssh into it and get prompted for a password.

#5

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