VM frozen on "Hard_reboot"

#1

Hi, I am unable to access my Swansea-based VM ‘EVAL-SOIL2’, and unfortunately re-booting failed to resolve the problem (still on hard-reboot status). Any help you can offer is greatly appreciated.
Thanks,
Alex

#2

Hi Alex,

I have notified the system administrator at Swansea. He should get back to you shortly. If you have not had a resolution to your issue by the middle of next week please PM me and I will follow up.

All the best,
Sion

#3

Hi Sion,

Sorry to join the thread but I’ve got the same problem. The site is also Swansea, and the group is “Sylvia Dobbs”. The VM is rtucker-NHPH.

Many thanks,
Rosalind

#4

Hi Both,

There has been a minor hardware issue at Swansea. Imran is working on fixing it now. I will notify this thread once it has been resolved. Thanks for your patience.

All the best,
Sion

1 Like
#5

Hi Both,

The hardware issue has been resolved. Please try accessing you instances now. If you are still encountering problems try rebooting the instance from Bryn and trying again.

All the best,
Sion

#6

Hi Sion,
I now have ssh and dashboard access again, although galaxy, galaxy reports and cloudman services are showing as error/unavailable (even after rebooting). Since I’m mainly using the Lubuntu desktop/terminal hopefully I will be OK without them for now.

Thanks for your help,
Alex

#7

Hi Alex,

If this isn’t an issue for you I would not try and troubleshoot it. Usually it is easier to start a new instance than to fix Galaxy and that is unnecessarily disruptive if you are not using it.

All the best,
Sion

#8

LUbuntu and ssh working for me again!

Many thanks,
Rosalind

#9

Hi Sion,
It looks like my VM has become unresponsive again. Is it possible I’m unwittingly doing something my end to cause this?

Thanks again for all your help,
Alex

#10

Hi Alex,

I have contacted the Swansea site admin. We should have an update shortly.

All the best,
Sion

#11

Hi Alex,

It looks like another hardware issue. You have been very unlucky to have been affected by hardware issues so soon after the last one. It should be resolved by the end of today.

All the best,
Sion

#12

Hi Sion,
Thanks for following this up so quickly.

All the best,
Alex

#13

Hi Alex,

It should be resolved now.

All the best,
Sion

#14

Hi Sion,
All sorted, thanks!

All the best,
Alex