Hi,
I was not able to ssh into one of my VMs - assembly3 on the account VirusComparativeGenomics today so I tried to reboot it on the Bryn server - it is now stuck on Hard_Reboot. I have had this problem before (see VM stuck on "Hard_Reboot") and someone fixed it for me so it would be great if someone could have a look.
Thanks very much,
Katy
Hi Katy,
We will look into it!
All the best,
Sion
Hi Katy,
Could you let me know at which site the instance is located?
All the best,
Sion
Hi Sion, it’s in Swansea. Thanks!
Hi,
There was some hardware failure at Swansea but it should be sorted now.
I’ve turned your instance back on.
Thanks,
Imran
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