VM stuck on Hard_Reboot

#1

Hi,
I was not able to ssh into one of my VMs - assembly3 on the account VirusComparativeGenomics today so I tried to reboot it on the Bryn server - it is now stuck on Hard_Reboot. I have had this problem before (see VM stuck on "Hard_Reboot") and someone fixed it for me so it would be great if someone could have a look.
Thanks very much,
Katy

#2

Hi Katy,

We will look into it!

All the best,
Sion

#3

Hi Katy,

Could you let me know at which site the instance is located?

All the best,
Sion

#4

Hi Sion, it’s in Swansea. Thanks!

#5

Hi,

There was some hardware failure at Swansea but it should be sorted now.

I’ve turned your instance back on.

Thanks,
Imran

closed #6

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