VM stuck on 'Hard_Reboot'

Hi, I have an instance at Swansea which seems to be stuck on Hard_Reboot after becoming unresponsive. This seems similar to a previous post: VM stuck on Hard_Reboot. Thanks in advance for any help with resolving this issue.

Thanks,
Alex

Hi Alex,

Could you send me the IP address and group name please?

All the best,
Sion

Hi Sion,
Group name: Computational Biology , IP address: 137.44.59.124

Thanks,
Alex

Hi,

There was some hardware failure at Swansea.

This should be back to normal now however you’ll need to log into Bryn and start your VM up again.

Hi,
Thanks for sorting this out.
Alex

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