Cannot connect to VM

Support Requests
#1

Hi,

I am unable to access a VM I have hosted at Swansea - IP adress 137.44.59.28. This is showing as Active but I can’t ssh into it or access via FileZilla.

Could you help with this?

Thanks,
Sophie

#2

Hello Sophie, our collaborators in Swansea are working to solve the issue, I hope it will be sorted out quickly. Sorry for the inconvenience,
Lisa

#3

Hi Lisa,

Is there any update on this? I am still unable to connect to the VM.

Cheers,
Sophie

#4

Hello Sophie, did you try to access it? I think it was solved, so please just let me know if it’s not. Thanks,
Lisa

#5

Hi Lisa,
I have tried a number of times since your message and I am still unable to access via command line or Filezilla…
Cheers,
Sophie

#6

I asked to look into it and get back to you here as soon as possible.
Lisa

#7

Hello Sophie, may I ask you to provide also the Machine Name, please?
Thanks,
Lisa

#8

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