Connection problem following unshelve

Please use this template to help us fix your problem quickly! Please don’t include sensitive information (including IP addresses) and fill in sections as appropriate.

CLIMB SERVICE PROBLEMS (Bryn, OpenStack, Launching VMs, Creating and attaching Volumes, etc.)

1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?

Unable to access via ssh on machine that could previously access it (prior to shelving and unshelving): ‘ssh: connect to host port 22: Connection refused’

2. What is the name of the VM or volume that the problem is affecting?

spectre (

3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?


4. Is there any other information that you think might be helpful?

Apologies for the issue you are having, a member of our team is looking into this for you.

Kind regards,


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