- Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?
When I try to connect using PuTTY I get the error message:
PuTTY fatal error
No supported authentication methods available (server sent: publickey)
What is the name of the VM or volume that the problem is affecting?
Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?*
Is there any other information that you think might be helpful?*
I had an old VM which was terminated and I’m setting up a new VM. I generated a new ssh keypair.