Ssh connection refused to active instance, after reboot


I am having difficulty connecting to an instance. It worked fine ~2 weeks ago.

1. Describe the problem. Are there any error messages you can paste? Can you provide a screenshot of the problem (with sensitive information removed)?
ssh: connect to host XXX.XX.XX.244 port 22: Connection refused

2. What is the name of the VM or volume that the problem is affecting?

3. Where is the VM or volume hosted; Birmingham, Cardiff, Swansea or Warwick?

4. Is there any other information that you think might be helpful?
The instance had been shelved but is now active, I have also rebooted, but still can’t connect.

Thank you,


Hi Emily,
I have passed this message to the relevant team. They’ll get back to you shortly.

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