Ssh operation timed out

#1

Hello,

I have an instance ‘marjorie’ at Swansea, I had to soft reboot it while I was formatting a volume. Since the reboot I am not able to access the instance. I get the error ‘ssh: connect to host 137.44.59.245 port 22: Operation timed out’.

I have tried ssh -vv and get:

OpenSSH_7.9p1, LibreSSL 2.7.3
debug1: Reading configuration data /etc/ssh/ssh_config
debug1: /etc/ssh/ssh_config line 48: Applying options for *
debug2: resolve_canonicalize: hostname 137.44.59.245 is address
debug2: ssh_connect_direct
debug1: Connecting to 137.44.59.245 [137.44.59.245] port 22.
debug1: connect to address 137.44.59.245 port 22: Operation timed out
ssh: connect to host 137.44.59.245 port 22: Operation timed out

I have tried rebooting again (and waiting several hours), and someone else has tried from a different computer with the same error.

Very grateful for help to resolve this,
Thanks,
Marjorie

#2

Hi,

You appear to have damaged your machine beyond repair while doing the formatting.

It is no longer bootable, you’re going to need to throw it away, spin up a new one and try and attach the volumes to the new in the hopes your data is ok.

#3

Oh dear! I though soft booting was a safe thing to do!
One of the volumes is not mounted, just attached, as I was in the process of formatting it ready to mount.

#4

As a clarification.

Rebooting is always safe, however formatting is a very dangerous operation and can cause data loss if done incorrectly.

#5

This sounds a bit scary - do you think that the volumes that are mounted will be OK when I delete the instance? I don’t suppose I have any choice?
Grateful for any advice,
thanks

#6

Hi Imran,
I am getting there, thanks, but one of the volumes that was attached to the instance that I have deleted is stuck. It says it is attached to ’ /dev/sdb on None’ and when I try to manage attachments there is an error message, ’ Error: Unable to retrieve volume information.’.
Would you be able to set if free so that I can attach it to the new volume please?
It is called collab_2_vol_2
Many thanks,
Marjorie

closed #7

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