Unable to access unshelved instance

#1

Hi, I recently unshelved a Swansea-based instance (shelved for 2 weeks), and while the dashboard indicates the instance is now active, when I attempt to open ubuntu I receive the following error message: Failed to connect to server (code: 1006). My VM is called EVAL-SOIL. The issue seems similar to this post Unshelved instances unavailable. Any help would be greatly appreciated.

Many thanks,
Alex

#2

Hi,

It appears to be fine to me?

How long did you wait after shelving it?

#3

Hi Imranh, I unshelved the instance about 4 hours ago. I have since tried refreshing the dashboard page as well as logging out of Bryn and then logging back in again, however I still get the same error message when I attempt to access the Lubuntu desktop. I also tried rebooting the instance, but this hasn’t resolved the issue either.

#4

Seems to be working for me (http://137.44.59.178/vnc/)

What errors are you getting?

#5

When trying to login into the Lubuntu desktop I get a grey screen with “Failed to connect to server (code: 1006)” at the top. I can however still SSH into the VM.

#6

Can you try again now?

#7

Unfortunately the VM login now stops with the following message ‘starting VNC handshake’. I’ve also tried using different computers, but had the same outcome.

Is this a similar problem? https://forum.proxmox.com/threads/vnc-hanging-at-yellow-starting-vnc-handshake.30759/

Thanks for your continued support with this issue.

#8

Hi,

I think at this point the easiest thing to do is for you to start a new instance.

I’ve reopened up Swansea so you should be able to launch a new VM and reattach your volumes. (make sure to turn off the old vm before trying to deattach volumes)

#9

Hi Imran,

No problem, I’ve shutoff my VM and detached the volumes successfully, however when I try to launch a new instance I get an ‘error’ rather than ‘build’ status. I guess the space on Swansea has filled up already?

#10

I don’t mean to pester, but I am still unable to launch a new server. If you could briefly reopen Swansea it would be greatly appreciated.

Many thanks,
Alex