Unable to login and run commands

I was able to login to my VM named ‘LauraR’ hosted at Cardiff last week, and could navigate/change directories etc but not run commands (not even htop or tmux ). No error messages were displayed, it would just hang. Today I am unable to login. I enter my passphase for my VM, and nothing happens - it just hangs without error message. Please can you help? I am using MobaXterm as an interface. The server is active on the Bryn dashboard.

Dear Laura,

Apologies for the issue you are having, a member of our team is looking into this for you.

Kind regards,


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